Store Manager/s

Role Details

GREGGS - SHOP MANAGER
LOCATION - SOUTH EAST ENGLAND
SALARY - COMPETITIVE + BONUS

REPORTS TO: AREA MANAGER

PURPOSE:

To maximise profit and customer satisfaction by organising, directing and controlling all aspects of the shop within the standards laid down.

GENERAL DUTIES:

1. Display and merchandise products to produce maximum sales in line with company guidelines.
2. Follow order logic system for increasing/decreasing product orders on a daily bail.
3. Ensure compliance in the shop of Health, Safety, Hygiene, COSHH, Manual Handling and Security Policies and procedures as set out by the company.
4. To train and develop staff to improve morale, working environment, efficiency and ultimately profit.
5. Ensure all aspects of the shop are run to the standards laid down by the company to ensure maximum contribution to profit.
6. Comply with security procedures as laid out in the Company Security Policy at all times and ensure that staff also do so.
7. Provide a high standard of customer service to maximise satisfaction, reputation and sales.

SALES:

1. Ensure products are available at right time of day and are displayed and merchandised as appropriate and correctly priced.
2. Ensure staff are organised, trained, and able to work at a rate necessary to meet the demands of the business.
3. Work towards achieving sales growth in line with the Divisions business plan.
4. Ensure promotions are effectively managed and all staff are aware of the importance of such events.

STAFF:

1. Manage sickness and absence, conduct return to work interviews. Ensure correct procedures are followed.
2. Manage staff performance issues, attempting to rectify problems, accepting responsibility of staff through discussion, counselling, training or other suitable means (as agreed by Area Manager).
3. Responsible for training of new starters. Ensure they are fully inducted and confident before end of trial period.
4. Responsible for ensuring staff training is kept up to date on security procedures, induction training, COSHH, Risk Assessment, HACCP, sandwich and bake of manuals, customer service, hygiene standards.
5. Manage staff levels, hours and rotas in conjunction with your Area Manager.
6. Ensure staff compliance to company rules/procedures as far as reasonably practical.
7. Ensure all staff are dressed correctly, meeting the high standards of food hygiene.

PEOPLE:

1. Ensures service is efficient, courteous and quick to meet customer needs and encourage return visits.
2. Handles customer complaints in line with customer care training procedure maintaining a pleasant manner conducive to satisfactory outcomes.
3. Develops good working relationships with colleagues in order to promote effective team working.
4. Advises customers on product range and ingredients content to enable customer to make informed choices and buy appropriately.

If you feel you are suitable for the role and up to the challenge please apply now...